In Part 2 of their conversation, Peter Ankerstjerne of ISS A/S shares with Mike Petrusky the importance of workplace experiences and service design, as well as the need for collaboration and strategic partnerships in facility management. As organizations continue to adapt to what the future of work will mean for them, Peter recommends that we "start with why" and focus more on outcomes to measure employee satisfaction, which is the key metric when seeking to attract and retain top talent in today's marketplace. ISS has led the industry with a series of white books and other research to help FM professionals think more strategically, work with service excellence, and achieve the changes necessary to keep pace with the workplace evolution. Mike asks Peter about his life in Copenhagen, vested outsourcing, and innovations in the workplace. Plus, they come up with a great idea for the perfect musical group to entertain us at IFMA's World Workplace in the future!

Listen to Part 1 of the conversation with Peter here: http://kayrellconnections.com/episode49

Learn more about ISS: https://www.issworld.com/

Explore FM industry research from ISS: http://www.servicefutures.com

Follow ISS research on future of work: http://betterworkplaces.issworld.com/

Follow Peter on Twitter: https://twitter.com/ISSCMO   (Twitter handle: @ISSCMO)

Follow Peter on LinkedIn: https://www.linkedin.com/in/peter-ankerstjerne-1aa9121/

Register for IFMA’s World Workplace 2017: http://worldworkplace.ifma.org/

Register for The FM Innovator Summit - Houston '17: http://events.eventzilla.net/e/the-fm-innovator-summit--houston-17-2138931005

Sign up to "Be an FM innovator!®" & get your FREE “Partnering for Excellence” E-book at http://kayrellconnections.com/

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